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Frequently Asked Questions
Get to know us, our values and what makes your experience with Jetwing unforgettable.
FAQ
Pre-Travel
1. How Quickly Can My Dream Trip Come to Life?
We understand that time is precious when planning your dream vacation. Our process is designed for efficiency and tailored to your needs. To begin, we'll schedule a call to connect with you and your travel companions, allowing us to understand your preferences and ideas. Within a matter of hours, we'll craft a personalized itinerary that suits your style. You can then fine-tune your trip and consult with your fellow travellers before giving it the green light. If you're eager to embark on your adventure ASAP, we can expedite the journey from inquiry to take off in no time. Your dream vacation is closer than you think – let's start planning today!
Pre-Travel
2. Can the Itineraries on your Website be Customized or are they Fixed?
All our itineraries are meticulously crafted to be tailored precisely to your desires. While the itineraries showcased on our website serve as a wellspring of inspiration, they are by no means set in stone. We take pride in our personalized approach, where your journey begins with an initial conversation with your dedicated Travel Expert. From there, we meticulously shape and customize the itinerary to align perfectly with your preferences, ensuring an experience that's exclusively yours.
Pre-Travel
3. Is Jetwing Travels Suitable for Family Vacations with Children?
Definitely! At Jetwing Travels, we understand the importance of family-friendly holidays. Our team comprises parents who deeply comprehend the elements that make a family trip truly enjoyable. With their extensive experience, they've curated destinations and accommodations that cater to children of all ages. Explore our tours page to discover the ideal getaway for you and your loved ones.
FAQ
4. Will I Be Part of a Group on My Journey with Jetwing Travels?

We specialize in crafting exclusive experiences just for you. All our trips are private, ensuring you won’t be joining a group unless you choose to travel with your companions. Whether it’s an intimate getaway with a few friends or a grand adventure with a large family, we’ve got you covered. There’s no strict maximum group size, so you’re free to create the perfect travel party, whether it’s five close friends or a group of 40: your journey, your way.

5. Are your Travel Services Limited to Big Trips, or can you Plan Short Breaks as well?

We’re your travel wizards for all adventure sizes. Whether it’s a spontaneous weekend escape to a hidden gem or an epic odyssey across the country, we specialize in crafting unforgettable experiences tailored to your desires.

 

6. What's Next Once I Make a Booking?

Once you’ve finalized your itinerary and confirmed your trip with us, the real excitement begins! We swing into action, confirming all arrangements with our local partners and a countdown to your adventure kicks off. You’ll gain exclusive access to a personalized app, offering insights about your destination. As your departure approaches and your payments are settled, your final travel documents will be sent across. Before you set off, we’ll organize a pre-departure call, ensuring all your last-minute queries are addressed, leaving you fully prepared for your journey ahead.

7. Can I Add Extra Services After Booking and Payment?

Absolutely! At Jetwing Travels, we thrive on flexibility. We understand that your travel plans may evolve or that you might discover new interests along the way. Feel free to add on additional services post-booking. Simply reach out to us and we’ll make it happen seamlessly for you. Your satisfaction is our priority!

8. When is the Full Payment Required for My Trip?

You’ll need to settle the balance payment 30 days before arrival date. If you book your trip less than 30 days prior to departure, the entire trip cost will be due at the time of booking. This ensures a hassle-free experience, securing your adventure well in advance or right when you’re ready to embark on your journey.

9. How Can I Make Payment to Jetwing Travels?

Paying for your trip with Jetwing is hassle-free! We offer convenient payment options, including credit card payments and bank transfers. The best part? We don’t impose any additional fees for credit card transactions. However, please be mindful that your bank may have its own fee structure for transfers, so it’s a good idea to get in touch with your bank to explore the most cost-effective way to make your payment. Your journey with Jetwing Travels is just a click or transfer away!

10. Can you Arrange only my Activities or Experiences if I've Already Booked Some Elements of My Trip?

Unfortunately, we are unable to organize standalone activities or experiences if you’ve already booked certain parts of your trip independently. Our strength lies in providing the best value when coordinating a comprehensive journey, so we can add remarkable experiences seamlessly when we manage the majority of your travel arrangements. Let us craft the complete adventure you deserve with our expertise in every aspect of your trip.

11. Why Entrust Jetwing Travels with our Trip? What Sets you Apart from other Tour Operators?

At Jetwing Travels, we pride ourselves on offering an experience that transcends the ordinary. Unlike conventional tour operators, we don’t believe in standard itineraries or fixed departures. With a tight-knit team of under 200 passionate travel enthusiasts, we’re committed to crafting bespoke, one-of-a-kind journeys. Our fervor for exploration constantly leads us to uncover hidden gems, which we eagerly share with our clients. Be it a large family vacation, a romantic honeymoon, or a solo adventure, our dedication remains unwavering. Trust us to curate not just a trip but an unforgettable, transformative experience.

12. Who Takes Care of us During Our Trip?

Your journey with us is supported by a dedicated network. Besides your personal Travel Expert, reachable throughout your adventure, we have local partners on the ground ensuring the seamless day-to-day of your experience. These trusted contacts, carefully selected and known for their immediate responsiveness and language fluency, will be introduced to you with their contact details before your arrival. Leveraging local expertise, they serve as an extension of our team in Colombo, cultivated over three decades to ensure your utmost care and assistance during your travels.

For larger group excursions, we’re delighted to arrange a Jetwing Travels host to accompany you upon request. Just share your specific needs and we’ll make the necessary arrangements for an enriched journey.

13. What Should I Do In Case of an Emergency?

In the unlikely event of an emergency during your travels, reaching out to Jetwing Travels is a breeze. Simply refer to your travel documents or the Trav Lanka app, where emergency contact details are conveniently located. For itinerary-related inquiries, we suggest getting in touch with our local partners, whose information is also accessible through your documents or the app. However, for any situation that requires immediate attention beyond this scope, rest assured, our dedicated Jetwing Travels team is available round the clock on our 24/7 emergency line. Your safety and peace of mind are our top priorities.

14. Need a Hand with your Visa?

Let’s face it, visa applications can be a hassle. While we can’t wave a magic wand and handle the paperwork for you, we’re here to guide you every step of the way. Our dedicated Travel Experts are your go-to resource, ready to point you in the right direction—whether it’s navigating the SRI LANKA Electronic Travel Authorization System or connecting with the Department of Immigration and Emigration. Feel free to shoot them any questions you have; they’re always delighted to assist!

15. Wondering About Travel Insurance?

Ensuring your safety is our top concern and we highly recommend securing comprehensive travel insurance for your upcoming journey. We’ve curated a list of our top-recommended providers to make this essential step hassle-free. Discover peace of mind with coverage that aligns perfectly with your travel needs.

16. Wondering About Vaccinations for your Journey?

Ensuring your health is a top priority! While we’re experts at crafting unforgettable travel experiences, we’re not medical professionals. It’s crucial to take charge of your well-being by consulting with your doctor to determine the necessary vaccinations or medications for your upcoming adventure. Remember, some vaccinations require time to reach their full effectiveness, so plan ahead and schedule your appointments well in advance. Your journey with us begins with a healthy and happy you!

17. Ready for Another Adventure? Will I Have the Same Travel Guru?

Absolutely! Your journey with us doesn’t end; it evolves. When you’re set for your next escapade, your dedicated Travel Expert will seamlessly guide you again or connect you with the perfect specialist. Our commitment to personalized service ensures continuity in crafting your unique travel experiences. Get ready for another unforgettable adventure with Jetwing Travels!

18. Ready to Break Away from the Ordinary on your Next Journey?

Without a doubt! Connect with your dedicated Travel Expert and let the adventure customization begin. Whether you’re envisioning a romantic honeymoon, a family escapade, a solo odyssey, or a milestone celebration, we thrive on crafting unique experiences. Dive into culinary explorations, embark on scenic road trips, engage in meaningful conservation projects, or unwind at tropical beachside havens – your wish is our command. Share your desires and watch us weave a tailored travel tapestry just for you. Let’s turn your travel dreams into unforgettable realities.

19. Haven't Caught the Travel Bug Just Yet?

No problem! We understand that deciding on your next adventure takes time and we’re here to support your journey, both literally and figuratively. When you’re ready to dive into travel planning, we’ll be here to chat and turn your dreams into reality. In the meantime, stay connected with the world of wanderlust by signing up for our emails. We promise to keep you enlightened with the latest travel news, exclusive products and exciting campaigns. Your next adventure awaits and we’ll be right there with you when you’re ready to take the leap!

20. Captured Amazing Moments on your Journey? Eager to Share your Travel Tales?

We thrive on the joy of reliving our customers’ adventures through captivating visuals! Simply share your incredible photos with your dedicated Travel Expert or showcase your wanderlust on social media by tagging your snapshots with #JetwingMoments. We can’t wait to be a part of your travel story!